Reference

The Terms Behind Your Account

One set of rules covers your wallet, your game rounds and every withdrawal we send out — and access stays open only where local law and eligible regions allow real-money play. Open an account and these terms apply from your first tap.

Wallet rulesPayment termsEligibilityAccount closure

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HOW WE HANDLE IT

Keeping Your Account and Data Safe

Your balance and your personal detail sit behind a login that only you hold. We ask for an OTP on your registered mobile when you sign in from a new device, and we never ask for your bKash, Nagad or Rocket PIN — not in chat, not by email, not on a call. Records of your transactions are kept so we can answer a dispute months later and so the payment rails can audit what moved. When you close your account we keep only what the law and our payment partners require, then drop the rest.

Login security

Every new device triggers an OTP to your registered number before the lobby opens. If you change that number, we verify it first, so a stolen phone cannot redirect your withdrawals.

Data we hold

We store your name, mobile number, wallet IDs and transaction history. That is what lets us match a deposit to your account and confirm a withdrawal belongs to you.

Retention

Transaction records stay after closure for the period our payment partners and local rules require. Ask us and we will tell you exactly what is held on your account and why.

Requests and changes

You can ask to see or correct your personal detail, or ask us to close the account, by writing from your registered number. We confirm the request and explain what happens to your balance first.

What Accepting These Terms Means

jetawin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and jetawin when you hold an account with us. They cover deposits you send through bKash, Nagad or Rocket, the rounds you play in the lobby — Roulette FastLane, Crash Rush or a cricket market on a BPL night

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— and the balance you withdraw to your own wallet. Nothing here overrides the law where you live: real-money play is only open to you if your local law and eligible regions permit it, so check before you join. We keep the rules short where we
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can. A deposit is confirmed once the wallet you sent from matches the number registered on your account; the funds then show in your account wallet and are ready to use. Withdrawals travel back through the same rail you paid in with, and we verify the
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wallet name against your account before release. If the names do not match, the request is held and we ask you to prove ownership — that check stops someone else drawing on your balance. Changes happen. When we update these terms we publish the new version
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on this page with the date it takes effect and flag it in your account area. If a change would reduce what you can withdraw, you hear from us before it applies. Staying in the lobby after a change means you accept it; if you do
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not, close the account and we settle the remaining balance first. Accounts are personal. One account per person, your own payment wallets, your own device where you can. Sharing a login, or opening a second account to take an offer twice, breaks these terms and can
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suspend play while we check what happened.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

WHEN YOU NEED US

Reaching Us About the Terms

Questions about a clause come to the same team that handles your account, so you are not passed between desks. Write in through live chat from the account area, or send an email to our support inbox with your registered mobile number and the clause you are asking about. We reply in English and keep the thread attached to your account, so the next agent can see what was already explained. If money is involved, attach the wallet reference from bKash, Nagad or Rocket and we will pull the transaction.

Live chat Open live chat inside your account area and paste the clause you are stuck on. Chat is the quickest path for anything blocking a deposit, a withdrawal or a login, because the agent sees your account state.

Email Send the detail to our support inbox with your registered mobile number, plus the wallet reference if money is involved. Email suits longer disputes and anything you want kept in writing.

Account messages Notices about term updates and verification requests land in your account messages. Read them before your next withdrawal; most holds clear once you confirm ownership of the wallet.

Questions About These Terms

Six things people ask us before they join, answered the way we would answer them in chat. If your case is not here, message support with your registered number and we will look at your account directly rather than send you back to this page.

Yes. Tapping join and verifying your mobile number makes the agreement active, and it covers your wallet, your game rounds and any withdrawal from that point onward.

No. One account per person, tied to your own mobile number and your own bKash, Nagad or Rocket wallet. A second account found during a check is closed and the balance settled back to you.

The deposit gets flagged, because the sender name will not match your account. We hold the funds and ask you to confirm ownership before anything is released or played.

Write to support from your registered number. We confirm there is no open check on the account, pay the remaining balance to your own wallet, then close the login.

We publish the updated version on this page with the date it takes effect and post a notice in your account area. Changes that affect withdrawals reach you before they apply.

Only you, if you are old enough under your local law and live in a region we serve. Availability depends on local law and eligible regions, so confirm that before you join.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us InfoLegal InfoJetawin Glossary

The Terms Behind Your Account

Keeping Your Account and Data Safe

Login security

Data we hold

Retention

Requests and changes

Reaching Us About the Terms

Questions About These Terms

01 Do these terms apply the moment I open an account?

02 Can I hold more than one account here?

03 What happens if I deposit from someone else's wallet?

04 How do I close my account, and what happens to my balance?

05 Will you tell me when the terms change?

06 Who is allowed to hold an account here?

Terms & Conditions

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